Roman Rafiq is a Passionate technologist & digital transformational chief with 20+ years of expertise in Info Know-how and Enterprise Course of Administration. He has in-depth experience throughout a variety of applied sciences, in addition to enterprise acumen to grasp each exterior and inside enterprise drivers. He possesses a strong understanding of all phases of a wholesome IT ecosystem together with technique, structure, engineering, implementation, and operations. He has demonstrated essential considering and planning at a strategic & world degree. He may translate strategic plans into particular enterprise targets and implement efficient IT processes.
Roman has a confirmed monitor document in techno-commercial roles, dedicated to excellence on the particular person, group, and organizational ranges. His skilled acquisition contains Folks Administration together with broad expertise in operations, implementing insurance policies and procedures, strategic planning, vendor administration, value discount, budgeting, end-to-end know-how challenge design & planning, growth, and deployment. He additionally possesses data of relevant legal guidelines and laws. Roman has been felicitated with the “Indian Achiever’ Enterprise Management Award”, “Tremendous CTO Award”, “Greatest CIO Award in The Age of Disruption” and “CIO Subsequent Award” from distinguished institutions.
Obligations at IGT
At IGT Solutions, Roman is accountable for delivering end-to-end Know-how, Safety, and drive Digital service worldwide for the corporate together with planning and figuring out alternatives for automation, service high quality enchancment with steady enchancment. He’s identified for his implementation of the IT threat and safety technique program, managing info safety controls and implementation throughout world supply areas, and being compliant with many of the worldwide knowledge safety and privateness laws. His governance has achieved a steady enchancment of Safety Operation Centre (SOC), masking VA-PT, DLP, Endpoint Safety, SIEM, Cloud Computing, Finish-point Safety, and Enterprise Safety. He verifies the effectiveness of the group’s IT Safety Controls in opposition to – ISO 27001, PCI-DSS requirements, ISAE and country-specific laws, authorized compliance together with know-how and safety controls to adjust to GDPR. He leads an especially proficient staff of 130+ infrastructure and safety engineering professionals who outline, handle and assist your complete operations infrastructure globally (Throughout the USA, India, Philippines, UAE, Romania, China, Columbia, Malaysia & Indonesia). He’s additionally accountable for the design, implementation, and upkeep of the enterprise continuity administration system for world IGT operations. The ensured complete catastrophe restoration structure is maintained to make sure compliance with required RPOs and RTOs throughout enterprise continuity occasions
Implementing Innovation within the Firm
With Roman’s management, the event of varied speedy options have occurred based mostly on the newest desktop virtualization, efficient safety protection for WFH, cloud telephony, fast growth of work from home whereas guaranteeing cybersecurity – all these options had been fast to implement and designed to scale and on the similar time securing a sustainable future for the enterprise.
The COVID-19 pandemic has disrupted life and companies throughout the globe. Amid this disaster, enterprises have to revamp their technique towards distant technique of working and collaboration. The IT staff at IGT Options was armed to deal with this precarious scenario utilizing agility, velocity, and innovation to deal with enterprise continuity to serve prospects whereas enabling and safeguarding the pursuits of its staff. They stood along with their shoppers and companions to equip and allow enterprise normalcy.
Their topmost precedence was to assist their prospects meet and overcome their challenges. To assist companies adapt throughout this fast-moving pandemic, the corporate developed numerous speedy options based mostly on the newest desktop virtualization, efficient safety protection for WFH, cloud telephony, their options had been fast to implement and designed to scale, on the similar time securing a sustainable future for the enterprise. Almost 50% of the manufacturing forces had been focused on March 20 and at last achieved 95%+ by mid-April 20. IGT leveraged digital options for its home-based customers, notably activated inside weeks of enacting preliminary security measures, in compliance with safety requirements and certifications.
COVID additionally elevated the chance of cyber-attacks. A number of the threat areas that had been appeared upon and addressed on precedence to maintain the information protected & safe embody insecure distant connections to the workplace, elevated private use of firm units, and confidentiality at dwelling. Information breaches and leaks additionally occurred quite a bit. Throughout this time, IGT launched a brand new Safety Controls and Evaluation Software to make sure ongoing surveillance of the chance atmosphere, monitoring inside and exterior threats through a digitally clever and superior analytics functionality. The mix of course of & instruments leverages superior analytics to calculate inherent and residual dangers, related to regulatory compliance, threat administration, and cybersecurity.
For Roman, optimizing value whereas delivering new regular was a key job at hand. As a substitute of investing in upgrading older infrastructure and knowledge facilities, measures had been taken to preserve capital and make the transfer to cloud companies to fulfill near-term demand. Fast deployment of extra digital capabilities was carried to maintain enterprise working and staff and prospects linked. With the brand new rising actuality, the corporate continued to construct a digital spine utilizing cloud-native options, anyplace connectivity, hybrid multi-cloud architectures, and an automatic & safe supply chain with the velocity and adaptability to fulfill quickly evolving enterprise wants.
The Constructive Affect of Innovation within the Firm
COVID-19 has been the most important experiment of testing the necessity for a versatile, remote-ready workforce. The expertise and success which IGT was capable of obtain with the above method are evident. It could present a template for different organizations having related challenges to navigate efficiently and obtain their targets. They constructed a hybrid cloud atmosphere to flex capability as wanted d. The disaster highlighted the necessity to rapidly decide the well being to forestall downtime of programs serving their prospects of their time of want. They carried out enterprise affect assessments to determine essential purposes and map to underlying infrastructure and community elements. They aimed to find out extra infrastructure and community capabilities and options wanted to maintain the enterprise working and the customers productive. They developed a hybrid, multi-cloud technique, together with cloud-native capabilities, beginning with a imaginative and prescient, guiding rules, and structure design rules. They up to date the service administration processes (incident, change, request, occasion) to deal with infrastructure modifications as a result of present scenario and launched self-service channels to end-users. Earlier than calling the IT helpdesk, customers are given the choice for self-service with a single portal of managed entry. Chatbots are to be launched for easy communication and requests.
Advantages of Making use of Innovation within the Firm
Working from dwelling confirmed a 13.5% improve in agent productiveness in comparison with working from the workplace There was a 50% discount in worker Attrition in comparison with This autumn and a 46% discount in shrinkages (Home Buyer desires the agent to WFO). 92% of the coaching all through we’re achieved in comparison with ~76% in This autumn. There was a 16% discount in AHT with NVA discount. There was a constant High quality of supply, steady at 92% earlier than and after the WFH shift. Nearly 7-10% discount occurred in value in comparison with WFO. There was additionally 33% sooner recruitment owing to an prolonged hiring pool.
Going through off with the Challenges
Whereas the corporate has taken a variety of measures to implement numerous instruments and measures to assist the enterprise and the shoppers, the speedy migration to digital applied sciences pushed by the pandemic will proceed into the restoration. The pandemic has created an atmosphere of sink or swim, and IGT must speed up digital transformation methods to allow customers to proceed to connect with prospects. From the elevated shift on distant companies, the necessity for quick and safe digital entry has by no means been larger. To speed up the digital transformation, IGT must prioritize cross-functional collaboration and strategic partnerships. Digital transformation initiatives post-pandemic will concentrate on enhancing the distant work expertise. This may embody strikes so simple as transferring away from conventional PBX telephone programs in favor of Unified Communications as a Service (UCaaS), or as advanced as migrating from legacy to cloud options.
Within the post-COVID-19 world, cyber attackers are more and more searching for to take advantage of vulnerabilities in a company’s safety infrastructure that’s being shifted to distant working. All these will uplift the cybersecurity sector with the know-how enablement and methods that companies ought to undertake within the post-Covid-19 world to enhance the safety of their distant customers and units together with the information related to them. Whereas IGT will probably be investing extra in safety automation in order that networks could be run with the least quantity of human intervention and human errors. However that doesn’t imply that we’ll not want human assets, removed from it. To achieve success, firms have to depend on folks that may oversee their automation applications, analyze knowledge, and develop insights. This may increasingly imply retraining safety professionals whose jobs are side-lined by automation to allow them to assist run and handle new applications.
The Entities Concerned in Partnership with IGT
IGT holds enterprise partnerships with Microsoft, Cisco, Zscaler, ServiceNow & Salesforce to allow the WFH companies successfully, effectively & securely. IGT has partnered with all these OEMs to ship to altering enterprise wants except for introducing sure inside processes & coverage modifications. There have been modifications within the know-how processes from WFH 1.0 to WFH 2.0.