A buyer goes to a store together with his 2008 Toyota Highlander. He says his energy steering will not be working. He says he tried to test the extent of the facility steering fluid however couldn’t discover it below the hood. And when he checked all of the components shops he says all they’d had been guide racks.
Have you ever already recognized the shopper’s drawback?
The reply is that his Highlander comes commonplace with ELECTRIC energy steering, not hydraulic. The motor for this method is mounted on the steering column between the firewall and instrument cluster. So, there isn’t a fluid, no pump and the rack is a guide. The electrical motor gives the help, not hydraulic stress
One benefit of an electrical energy steering system is that it makes the engine extra environment friendly at increased speeds when help for steering will not be required. The electrical energy steering additionally helps to cool down the engine bay, and the expertise is enabling collision avoidance techniques in present and future generations of automobiles.
What does electrical energy steering imply to your prospects and your store? The primary merchandise is diagnostic labor for inspecting steering complaints. Similar to drivability issues, an electrical energy steering can’t be solved with only a check drive. Curing a criticism would require scan instruments, service data and diagnostic procedures. Billing an hour of diagnostic labor to search out the supply of the steering drawback needs to be an ordinary apply in any respect retailers.
If the supply of the issue the electrical energy steering meeting on the column or a part of the steering rack, it isn’t “plug and play.” The technician might need to carry out a programming process so the brand new unit can talk with the opposite modules on the car. Even after the unit is programmed, they may have to finish a calibration process requiring a scan instrument and perhaps a check drive. All of those have to be part of the estimate and closing invoice.
The subsequent time you get a buyer in your store claiming they’ll’t discover their energy steering fluid reservoir, it’s best to first test to see if the steering system is electrical. Then, confirm that different car techniques should not interfering with the facility steering system’s operation. Be ready to elucidate to your prospects the variations in immediately’s steering techniques – they might be shocked to study that what they thought they knew is completely incorrect.
This video is sponsored by The Group.